1. Because of special circumstances of artwork/product transaction and the additional production post-order and seller delivery stages, exchanges and refunds are only possible for irregularities or damage to the artwork/product during the delivery stage. (Exchange and refund requests can only be made within 5 days of the buyer receiving the artwork/product).
Furthermore, because the artwork/product is manufactured in a limited number, in the event that the product you want to exchange for is out of stock, exchange may not be possible. In such a case, It is available to exchange and refund.
2. Because manufactured image prints and downloaded digital images (open editions and digital licenses) cannot be exchanged or refunded, please use discretion during payment.
3. Delivery costs related to exchanges are paid by the party blameworthy for the exchange.
4. Exchanges and refunds are only applicable for <cases of delivery flaws> items.
5. Application exclusion of returns / exchanges / refunds
The buyer cannot demand refunds or exchanges in the following numbered situations:
1) A situation in which the artwork/product is damaged due to the buyer’s fault.
2) A situation in which the artwork/product’s value decreases considerably due to the buyer’s use or partial consumption.
3) A situation in which the artwork/product’s value decreases considerably to the point where resale is difficult due to the passage of time.
4) A situation in which a reproducible artwork/product’s packaging is damaged.
5) A situation in which an artwork/product is produced individually for a buyer’s order.
6) A situation in which there is a rational reason the buyer cannot demand a refund or exchange.
7) After the purchase order is converted to ‘complete’ in the system.